handygasil.blogg.se - Phone doesn t ring for incoming calls

If you're a member of a call queue that's an internal safety response team, the call notification will indicate it's an emergency call.You can disable calls from all call queues or specific call queues. You may not receive call notifications from call queues if you disabled calls from call queues using your phone settings in the web portal or client/app.Hold & Accept: Place the current call on hold and answer the inbound call.End & Accept: Hang up the current call and answer the inbound call.The queue will attempt to reach other members.Ĭaller is routed by a call queue you're a member of while you're busy on a call forward from followed by the display name of the call queue and its extension number*.to You followed by your extension numberĬaller is routed by a call queue you're a member of.forward from followed by the display name of the auto receptionist and its extension number*.to You followed by your direct phone number the caller dialedĬaller is routed by an internal auto receptionist or IVR (this includes the scenario when a caller dials the main company number and dials your extension number).Direct phone number or main company number Scenario Note: If the phone number is in a synced contact, the synced contact's name will override the caller's caller ID name or Zoom profile name. Caller's profile picture and caller ID name and number.Caller's Zoom profile name/picture and extension number.Internal Zoom Phone user in the same accountĮxternal Zoom Phone that been added to contacts Caller verified icon (in certain scenarios).What's displayed in the inbound call notification The name and number will vary based on if the caller is internal or external: Scenario Common to all scenarios: caller's name and numberĪll inbound call notifications display the caller's name and number.

Note: To display items marked with an asterisk * in the following tables, your Zoom Phone admin must enable a policy setting. Prerequisites for inbound call notifications (client and app)

Direct phone number or main company number.

Common to all scenarios: caller's name and number.

To change the ringtone for inbound calls, change the Ringtones option in your client/app settings.

On the desktop client, you can accept or decline calls using keyboard shortcuts.

You will not receive call notifications if you manually set your presence status to Do not disturb.The follow sections explain common scenarios and what's displayed in the Zoom Phone inbound call notification. If you use the Zoom desktop client or mobile app to receive calls, Zoom displays caller information to help you identify how the caller was routed to your number (for example, direct number, company number, or call queue).